Insurance/Claim

給貨物投保

get insurance for our goods

A: Wed like to get insurance for our goods.

B: What kind of insurance policy would you like?

A: Well have our goods covered against FPA

(Free from Particular Average).

B: No problem.

保險條款 insurance clause

A: What do your insurance clauses cover?

B: We can cover all kinds of risks for transportation.

Such as FPA, WPA(With Particular Average),

AR(All Risk), TLO (Total Loss Only), etc.

保單 application form

A: What risks do you suggest to be covered?

B: Since your goods arent delicate,

we suggest FPA.

A: Ill take you at your word.

B: Ok,please fill in this application form first.

按發票金額的130%投保

insure goods at 130% of the invoice value

A: Wed like to arrange insurance on your behalf.

B: Could we ask to have the goods insured for 130%

of the invoice value?

A: Our usual practice is to insure goods at 110%

of the invoice value.

附加保險費

extra insurance charge/AP(Additional Premium)

A: Could we ask you to cover other risks besides WPA?

B: If you desire.

A: Are buyers responsible for the extra insurance charges,then?

B: Yes,this is standard practice.

保險責任有效期

validity term of insurance responsibility

A: How long is the validity term of insurance responsibility?

B: The insurance period is limited to 30 days

upon discharge of the insured goods from the vessel.

A: We think 30 days is too short.

Could you extend to 50 days?

保險費率 insurance rate

A: What insurance rate do you think we should get?

B: Insurance rates vary with different types of goods and risks.

保險費 insurance premium

A: Could you tell us how the insurance premium is calculated?

B: Sure.First the premium rate for your goods should be made clear.

Then consider what risks are covered.

向…提出索賠

lodge a claim with...on...

=make/ file/ raise/ present a claim against/ with...for/ on...

A: I have to lodge a claim with your company on bad quality.

B: Whats the matter?

A: Upon the arrival of the last consignment in Shanghai,

it was found that over 30% of the cans were leaking.

予以補償 indemnify for the loss

A: We found the peanuts bought from your company shortweight.

B: How can that be?

Well make a thorough investigation.

A: We do hope you would indemnify us for the loss.

B: Well try our best to solve it.

裝運之前嚴格檢驗

wellexamined before shipment

A: I must raise a claim against you on rusty dishwashers.

B: Thats impossible!

Our goods are wellexamined before shipment.

A: According to our spot investigation,

the dishwashers were rusty before shipment.

B: Could I see your certification?

我們很抱歉不能接受貴方的索賠。

We regret your claim cant be accepted.

A: How are you going to settle our claim

on your delayed delivery?

B: Its not our fault.

The unexpected dockers strike caused the delay.

A: But youre also responsible for our heavy loss.

B: We regret your claim cant be accepted.

貴方應該找保險公司索賠。

The claim should be referred to the insurance company.

A: Ive a complaint to make.

The goods delivered are heavily saturated by water.

B: Since our contract was signed on an FOB basis,

were sorry to refuse your claim.

A: Do you mean its not your responsibility?

B: Yes.The claim should be referred to the insurance company.

我方愿意賠償。

We agree to accept/meet your claim.

A: It left us no choice

but to file a claim on your improper packing.

B: In view of our friendly business relations,

were going to meet your claim.

25% compensation must be made.

A: We really appreciate that.

B: We warrant this kind of mistake wont happen again.

我們是否可以雙方各承擔50%?

Could we propose to settle on the basis of a 50/50 split?

=Ill suggest we go halves with you.

A: Obviously,things have gone beyond our control.

B: Do you mean its nothing to do with you at all?

A: Please calm down.

Could we propose to settle on the basis of a 50/50 split?

B: Well,well think about it.